Supervisor - Vad Data Management

Abbott

Taguig City, Philippines
Base: n/a; bonus/equity: not specified; benefits: ...
Manage a team of data management coordinators
Ensure timely and accurate resolution of accounts
Supervise day-to-day tasks of agents
Responsible for managing a team of Data Management Coordinators, working to ensure timely and accurate resolution of accounts by updating and correcting patients’ information

Job Summary

  • Responsible for managing a team of Data Management Coordinators, working to ensure timely and accurate resolution of accounts by updating and correcting patients’ information.
  • The Team Lead is responsible for assigning the daily work list to his/her agents through Patient Connect and supervises the day-to-day tasks of agents, ensuring everyone is meeting performance goals.
  • Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPPA) and provides exceptional customer service to both internal and external customers.

Matching Summary

Responsible for managing a team of Data Management Coordinators, working to ensure timely and accurate resolution of accounts by updating and correcting patients’ information.

Salary

Base: N/A; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage a team of Data Management Coordinators
  • Ensure timely and accurate resolution of accounts
  • Supervise day-to-day tasks of agents
  • Deliver coaching and feedback to agents
  • Read and analyze medical documents
  • Adhere to legal and ethical guidelines for confidentiality

Nice-to-have

  • Fostering Teamwork
  • Customer Orientation
  • Leadership
  • Trustworthiness and Ethics
  • Initiative
  • Interpersonal Skills

Key Requirements

  • 2-3 years of experience in healthcare accounts
  • Strong background for Data Management
  • Strong People and Engagement skills
  • Excellent Medical Terminology skills
  • Above-average problem solving, decision-making and analytical skills
  • Ability to work under stressful conditions
  • College Diploma

Work Rights

Not specified

Tailored Resume

Cover Letter