The Branch Service Manager is responsible for overseeing and optimizing the operational efficiency and service quality of a branch, ensuring a seamless and positive experience for customers while adhering to bank policies and regulatory requirements
Job Summary
The Branch Service Manager is responsible for overseeing and optimizing the operational efficiency and service quality of a branch, ensuring a seamless and positive experience for customers while adhering to bank policies and regulatory requirements.
The role involves leading and managing the branch's service team, ensuring efficient processing of customer transactions, and maintaining compliance with internal controls and security protocols.
UOB is an equal opportunity employer committed to non-discrimination and providing accommodations during the recruitment process.
Matching Summary
The Branch Service Manager is responsible for overseeing and optimizing the operational efficiency and service quality of a branch, ensuring a seamless and positive experience for customers while adhering to bank policies and regulatory requirements.
Skills & Requirements
Must-have
Branch service team leadership
Customer transaction processing
Cash and negotiable instruments management
Banking policies and compliance adherence
Customer complaint resolution
Operational efficiency optimization
Nice-to-have
Staff training and development
Cross-department collaboration
Service performance reporting
Key Requirements
Bachelor's degree in Business Administration or related field
Minimum 5 years banking branch operations experience
At least 2 years in supervisory or managerial role
Strong understanding of AML and KYC regulations
Proficiency in banking software and Microsoft Office