Base: $13.30 - $24.70 ph; bonus/equity: not specif...
On-site
Troubleshoot technical issues
Handle inbound calls and chat
Communicate marketing offers
Aristocrat Interactive is seeking a full-time Customer Service Agent for their Lansing, MI location, dedicated to providing exceptional service in the gaming industry. The role involves assisting players with inquiries, troubleshooting technical issues, and achieving performance targets while promoting a positive work culture
Job Summary
Provide information and process inquiries about accounts, products, and services.
Handle inbound calls, real-time chat, emails, and make outgoing calls.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
Matching Summary
Match Score: 75
Aristocrat Interactive is seeking a full-time Customer Service Agent for their Lansing, MI location, dedicated to providing exceptional service in the gaming industry. The role involves assisting players with inquiries, troubleshooting technical issues, and achieving performance targets while promoting a positive work culture.
Salary
Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision insurance, PTO, 401(k) with match
Skills & Requirements
Must-have
Troubleshoot technical issues
Handle inbound calls and chat
Communicate marketing offers
Uphold customer confidentiality
Maintain SLAs for inquiries
Nice-to-have
Thrive in fast-paced environment
Work independently with initiative
Organized with excellent time-management
Key Requirements
0-2 years inbound/support call center experience preferred