Customer Relationship Manager

Suburban Honda

Novi, MI, United States
Not specified
Excellent time management skills
Available on saturday
Leading cr process management
Suburban Honda is seeking a Customer Relationship Manager who excels in customer service and is motivated to enhance the customer experience in the automotive retail sector. The role involves managing customer relations processes, training team members, and ensuring customer satisfaction through follow-ups and communication coaching

Job Summary

  • The role involves leading customer relationship process management by observing, installing, and training approved processes at assigned stores.
  • Responsibilities include calling sales customers to follow up on their vehicle experience and satisfaction while coaching team members on communication skills.
  • The position requires maintaining a working knowledge of the Performance Dashboard and drafting response letters to the DOJ as necessary.

Matching Summary

Match Score: 75

Suburban Honda is seeking a Customer Relationship Manager who excels in customer service and is motivated to enhance the customer experience in the automotive retail sector. The role involves managing customer relations processes, training team members, and ensuring customer satisfaction through follow-ups and communication coaching.

Skills & Requirements

Must-have

  • Excellent time management skills
  • Available on Saturday
  • Leading CR process management

Nice-to-have

  • Drive to perform and excel constantly
  • Positive team environment experience
  • Honest simpler buying experience focus

Key Requirements

  • Excellent time management skills
  • Saturday availability required

Work Rights

Not specified

Tailored Resume

Cover Letter