Express Service Writer

Suburban CDJR of Troy

Troy, MI, United States
On-site
Customer experience management
Repair order management
Communication with technicians
Suburban CDJR of Troy is seeking an experienced Service Writer to enhance customer experiences in their automotive service department. The ideal candidate should possess strong communication skills and a customer-first mindset while managing repair orders and facilitating communication between customers and technicians

Job Summary

  • As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
  • You'll greet every guest with professionalism and warmth, listen actively and identify their service needs, and clearly communicate recommendations and solutions.
  • Join a respected dealership in the Chrysler-Dodge-Jeep-Ram network with ongoing training, career development, and advancement opportunities.

Matching Summary

Match Score: 85

Suburban CDJR of Troy is seeking an experienced Service Writer to enhance customer experiences in their automotive service department. The ideal candidate should possess strong communication skills and a customer-first mindset while managing repair orders and facilitating communication between customers and technicians.

Skills & Requirements

Must-have

  • customer experience management
  • repair order management
  • communication with technicians
  • professional and warm greeting
  • identifying service needs

Nice-to-have

  • passion for automotive industry
  • team player
  • fast-paced environment

Key Requirements

  • High school graduate or equivalent
  • 18 years or older
  • Proven track record in service writing

Work Rights

Not specified

Tailored Resume

Cover Letter