The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls
Job Summary
The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.
Identify safety situations and manage them by giving adequate safety instructions as described in the global safety procedures.
KONE is dedicated to a better world of work and exhibits this through excellent people practices.
Matching Summary
The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.
Skills & Requirements
Must-have
Callout handling
Inbound customer queries
Outbound customer calls
Safety procedures
Customer satisfaction surveys
Nice-to-have
Inspiring highest standards
Fostering great work culture
Nurturing collaboration and diversity
Ethical business practices
Recognizing good performance
Key Requirements
Bachelor’s Degree holder or equivalent
Minimum two years of customer service experience
Excellent communication, customer management, and IT skills