Repair And Service- Sr. Customer Service Representative

GENUINE PARTS COMPANY

Portland, ME, United States
In-depth product knowledge
Customer relationship building
Negotiating sale and purchase price
The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met

Job Summary

  • The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.
  • This role has in-depth knowledge of the company's products and services and develops and broadens relationships with customers to fully understand needs and wants.
  • Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.

Skills & Requirements

Must-have

  • In-depth product knowledge
  • Customer relationship building
  • Negotiating sale and purchase price
  • Order processing and entry
  • Inventory sourcing and management

Nice-to-have

  • Coaching and mentoring
  • Process improvement driver
  • Quality and safety responsibility

Key Requirements

  • Five (5) or more years of related experience
  • High school diploma or GED
  • Excellent communication skills
  • Excellent computer skills
  • Excellent negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter