Sr. Ucaas, Support Engineer

The Comcast NBCUniversal Foundation Inc

Multiple Locations
Base: $99,384.86 - $163,985.01; bonus/equity: not ...
On-site
Tier 3 escalation for enterprise voice services
Troubleshoot sip-based voice services
Resolve high-severity customer-facing issues
Comcast NBCUniversal is seeking a Senior UCaaS Support Engineer to act as a Tier 3 escalation point for enterprise voice services. The ideal candidate will have extensive experience in UCaaS, VoIP, and SIP technologies, focusing on resolving complex customer issues and enhancing voice solutions

Job Summary

  • Serve as the Tier 3 escalation point for enterprise voice services supporting Comcast Business customers.
  • Own break/fix resolution for enterprise UCaaS platforms, driving rapid service restoration.
  • Collaborate with internal engineering teams on architecture assessments, redesigns, and alternative vendor solutions.

Matching Summary

Match Score: 85

Comcast NBCUniversal is seeking a Senior UCaaS Support Engineer to act as a Tier 3 escalation point for enterprise voice services. The ideal candidate will have extensive experience in UCaaS, VoIP, and SIP technologies, focusing on resolving complex customer issues and enhancing voice solutions.

Salary

Base: $99,384.86 - $163,985.01; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Tier 3 escalation for enterprise voice services
  • Troubleshoot SIP-based voice services
  • Resolve high-severity customer-facing issues
  • Support hardware and software UCaaS platforms

Nice-to-have

  • Mentoring Tier 2 engineers
  • Researching emerging UCaaS technologies
  • Influencing technology direction

Key Requirements

  • 7-10 years of experience
  • Bachelor's Degree
  • Work authorization in the US

Work Rights

Not specified

Tailored Resume

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