Edr Analyst - L1

NTT Communications

On-site
Entry-level experience in security or network administration
Working knowledge of itil processes
Ability to troubleshoot incidents and identify root causes
NTT Communications is seeking an entry-level Security Managed Services Engineer (L1) to monitor client infrastructure and provide first-line support for incidents related to firewall operations. The ideal candidate will possess a bachelor's degree in IT or equivalent experience, with some knowledge of network security and ITIL processes

Job Summary

  • The role is responsible for providing managed services to ensure client Firewall infrastructure remains operational through proactive incident management.
  • Candidates must possess entry-level experience with troubleshooting and support within security, network, data center, or systems administration domains.
  • NTT DATA is a trusted global innovator serving 75% of the Fortune Global 100 with a commitment to diversity and inclusion.

Matching Summary

Match Score: 75

NTT Communications is seeking an entry-level Security Managed Services Engineer (L1) to monitor client infrastructure and provide first-line support for incidents related to firewall operations. The ideal candidate will possess a bachelor's degree in IT or equivalent experience, with some knowledge of network security and ITIL processes.

Skills & Requirements

Must-have

  • Entry-level experience in security or network administration
  • Working knowledge of ITIL processes
  • Ability to troubleshoot incidents and identify root causes
  • Experience monitoring client infrastructure and solutions
  • Ability to work in a pressurized environment

Nice-to-have

  • CCNA or relevant level 1 Network Security certification
  • Demonstrated equivalent work experience instead of degree
  • Ability to communicate across different cultures
  • Proactive approach to incident reduction opportunities
  • Willingness to work longer hours when necessary

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent work experience
  • Entry-level experience in ICT organization support
  • Basic knowledge of management agents and redundancy concepts
  • Working knowledge of ITIL processes
  • CCNA or relevant level 1 Network Security certification (preferred)

Work Rights

Not specified

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