Lithia Hyundai of Odessa is seeking a bilingual Service Advisor to act as a liaison between customers and technicians, ensuring effective communication regarding vehicle services and repairs. The role involves developing service estimates, maintaining customer records, and administering warranties, with a focus on delivering exceptional customer service
Job Summary
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.
Matching Summary
Match Score: 85
Lithia Hyundai of Odessa is seeking a bilingual Service Advisor to act as a liaison between customers and technicians, ensuring effective communication regarding vehicle services and repairs. The role involves developing service estimates, maintaining customer records, and administering warranties, with a focus on delivering exceptional customer service.
Skills & Requirements
Must-have
Bilingual REQUIRED
Customer service focused
Develop service estimates
Write repair orders
Maintain customer records
Nice-to-have
Team player
Earning customers for life
Key Requirements
Previous Service Advisor experience preferred
Prior experience as an automotive technician a plus
Basic mechanical understanding of an automobile
Acceptable driving record and a valid driver's license