Associate, Payroll Client Services - Sat- Wed - Amer

hnoffline.dev

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
On-site
Payroll customer service experience
Robust understanding of regulatory requirements
Exceeding customer expectations
The job posting is for an Associate in Payroll Client Services at Remote, a company focused on compliant global employment solutions. The role requires experience in payroll customer service and aims to support clients with payroll inquiries, working closely with various teams in a collaborative environment

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

The job posting is for an Associate in Payroll Client Services at Remote, a company focused on compliant global employment solutions. The role requires experience in payroll customer service and aims to support clients with payroll inquiries, working closely with various teams in a collaborative environment.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • robust understanding of regulatory requirements
  • exceeding customer expectations
  • Zendesk, Slack, and Notion experience
  • team-oriented environment
  • Saturday to Wednesday schedule

Nice-to-have

  • ambitious problems
  • future focused work culture
  • innovation and teamwork

Key Requirements

  • experience in a payroll customer service role
  • advanced knowledge in specific jurisdictions
  • superior written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter