Customer Service Specialist

Haleon

Bucharest, Romania
Customer-focused service execution
Manage day to day o2c activities
Deliver high service performance (otif)
The Customer Service Specialist is responsible for delivering reliable, accurate, and customer focused service execution by managing day to day Order to Cash (O2C) activities and supporting customer collaboration objectives

Job Summary

  • The Customer Service Specialist is responsible for delivering reliable, accurate, and customer focused service execution by managing day to day Order to Cash (O2C) activities and supporting customer collaboration objectives.
  • The role works closely with the Customer Service & Collaboration Manager and cross functional teams to support customer satisfaction, operational efficiency, and customer value creation.
  • We offer a great work environment with opportunity to grow, work equipment, medical subscription, life and accident insurance, and meal tickets.

Matching Summary

The Customer Service Specialist is responsible for delivering reliable, accurate, and customer focused service execution by managing day to day Order to Cash (O2C) activities and supporting customer collaboration objectives.

Skills & Requirements

Must-have

  • Customer-focused service execution
  • Manage day to day O2C activities
  • Deliver high service performance (OTIF)
  • Accurate billing and issue resolution
  • Proactive customer point of contact
  • Work with supply chain software systems

Nice-to-have

  • Agile, performance-focused culture
  • Contribute to customer satisfaction
  • Drive operational efficiency
  • Long-term customer partnerships
  • Accountability and ownership attitude

Key Requirements

  • University degree from a relevant field
  • Proven track record in customer service roles
  • High attention to detail
  • Communicate in Romanian and English

Work Rights

Not specified

Tailored Resume

Cover Letter