Entry-level troubleshooting in network/security/data center
Basic knowledge of itil processes
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NTT Communications is seeking an entry-level Managed Services Cross Technology Engineer (L1) to provide technical support for clients' IT infrastructure. The role focuses on incident management across various technology domains, emphasizing proactive problem-solving and service continuity.
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Job Summary
The role focuses on providing managed services to ensure client IT infrastructure remains operational by proactively identifying and resolving technical incidents.
Candidates must possess basic knowledge of management agents, redundancy concepts, and ITIL processes within supported technical domains like Security, Network, or Data Centre.
NTT DATA is a $30+ billion trusted global innovator serving 75% of the Fortune Global 100 with a commitment to diversity and inclusion.
Matching Summary
Match Score: 75
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NTT Communications is seeking an entry-level Managed Services Cross Technology Engineer (L1) to provide technical support for clients' IT infrastructure. The role focuses on incident management across various technology domains, emphasizing proactive problem-solving and service continuity.
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Skills & Requirements
Must-have
Bachelor's degree in IT or equivalent experience
Entry-level troubleshooting in network/security/data center
Basic knowledge of ITIL processes
Ability to work in pressurized on-site environment
Active listening and client communication skills
Nice-to-have
Certifications in CCNA, Azure, AWS, or VMware
Experience with Disaster Recovery functions and tests
Contribution to project work and process automation
Positive outlook and adaptability to changing circumstances
Cross-cultural communication abilities
Key Requirements
Bachelor's degree in IT/Computing or equivalent work experience
Entry-level experience in security, network, data center, systems, or storage administration