Supervisor Service Desk

Hollister Incorporated

Winnersh, GB
**
Itil best practices
Incident management
Service desk performance metrics
** Hollister Incorporated is seeking a Supervisor for their Service Desk in Winnersh, GB, to lead IT support operations, ensuring high-quality service delivery. The role requires supervision of Service Desk analysts, management of incident and request processes, and collaboration with various IT teams to enhance service excellence. **

Job Summary

  • The Supervisor Service Desk leads day-to-day operations to ensure high-quality IT support services.
  • This role involves supervising a team and acting as an escalation point for complex issues.
  • Hollister Incorporated is dedicated to making life more rewarding and dignified for its users.

Matching Summary

Match Score: 75

** Hollister Incorporated is seeking a Supervisor for their Service Desk in Winnersh, GB, to lead IT support operations, ensuring high-quality service delivery. The role requires supervision of Service Desk analysts, management of incident and request processes, and collaboration with various IT teams to enhance service excellence. **

Skills & Requirements

Must-have

  • ITIL best practices
  • incident management
  • service desk performance metrics

Nice-to-have

  • collaborative communication skills
  • initiative in process improvements
  • customer-focused approach

Key Requirements

  • Bachelor’s Degree
  • 8-12 years of related experience
  • experience with ITSM processes

Work Rights

Not specified

Tailored Resume

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