Senior Analyst, Hr Specialised Services

Northern Trust

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Hr policy and process guidance
Workday system proficiency
Case management and resolution
** Northern Trust is seeking a Senior Analyst for its HR Specialized Services team, responsible for addressing employee and manager queries while administering various HR programs for the EMEA region. The ideal candidate should possess strong customer service skills and experience in HR processes, particularly in a call center environment. **

Job Summary

  • This role serves as the first point of contact for employee and manager queries across 10 countries in the EMEA region.
  • The Senior Analyst is responsible for administering HR programs including leave administration, background screening, and time & labour compliance.
  • Northern Trust offers a flexible and collaborative work culture with opportunities for movement within the organization.

Matching Summary

Match Score: 75

** Northern Trust is seeking a Senior Analyst for its HR Specialized Services team, responsible for addressing employee and manager queries while administering various HR programs for the EMEA region. The ideal candidate should possess strong customer service skills and experience in HR processes, particularly in a call center environment. **

Skills & Requirements

Must-have

  • HR policy and process guidance
  • Workday system proficiency
  • Case management and resolution
  • EMEA region operations knowledge
  • Complex inquiry handling

Nice-to-have

  • Call centre environment experience
  • Process improvement recommendations
  • User acceptance testing participation
  • Training resource capability
  • Flexible working culture fit

Key Requirements

  • College or University degree preferred
  • Relevant human resources work experience
  • Demonstrated ability to handle complex inquiries

Work Rights

Not specified

Tailored Resume

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