Product Success Technical Director-crm

ServiceNow

Orlando, United States
Not specified; not specified; competitive compensa...
Remote
10 years servicenow administration experience
Customer service management csm expertise
Sales order management som configuration
ServiceNow is seeking a Product Success Technical Director for their CRM platform, responsible for governance, design, and adoption of the ServiceNow CRM system across customer deployments. The ideal candidate will have extensive experience in administering ServiceNow and a deep understanding of CRM processes, along with strong communication and training skills

Job Summary

  • This senior individual contributor role is responsible for governing the ServiceNow CRM platform across customer deployments to ensure design quality and adoption.
  • The position requires championing governance standards, contributing to solution design, and driving enablement programs that build deep platform fluency across the business.
  • Candidates will work closely with Product Excellence architects and the partner ecosystem to deploy the platform to its full potential while maintaining upgrade readiness.

Matching Summary

Match Score: 85

ServiceNow is seeking a Product Success Technical Director for their CRM platform, responsible for governance, design, and adoption of the ServiceNow CRM system across customer deployments. The ideal candidate will have extensive experience in administering ServiceNow and a deep understanding of CRM processes, along with strong communication and training skills.

Salary

Not specified; Not specified; Competitive compensation and flexible work arrangements

Skills & Requirements

Must-have

  • 10 years ServiceNow administration experience
  • Customer Service Management CSM expertise
  • Sales Order Management SOM configuration
  • Field Service Management FSM knowledge
  • Platform governance and standards ownership
  • Solution design review participation

Nice-to-have

  • AI Agents and Agentic workflow design
  • Prosci ADKAR change management frameworks
  • Collaborative communication with stakeholders
  • Agile SAFe delivery methodology exposure
  • Contact centre integration models CCaaS

Key Requirements

  • 10 years hands-on ServiceNow experience
  • Direct exposure to CSM SOM FSM modules
  • Experience with application governance activities
  • Strong written and verbal communication skills
  • Demonstrated experience delivering platform training

Work Rights

Not specified

Tailored Resume

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