People & Communications Services Agent (english Speaker)
KONE Elevator (M) Sdn. Bhd.
Petaling Jaya, Selangor, Malaysia
Fluency in english
Case management tool
Service level agreements (slas)
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers
Job Summary
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
You will execute quality checks, maintain statistics, and support various HR process areas including master data, recruitment, onboarding, and talent management.
KONE fosters an innovative and collaborative working culture focused on employee engagement, sustainability, and ethical business practices.
Matching Summary
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
Skills & Requirements
Must-have
Fluency in English
Case management tool
Service Level Agreements (SLAs)
HR process governance
Quality checks and reporting
Nice-to-have
Genuine interest to grow in HR
Positive attitude and customer service
Empathy and service mindset
Working in a shared service center
Key Requirements
Associate degree in HR or Business Administration
Excellent verbal and written communication skills
Computer proficiency (MS Office, HRIS)
Understanding of labor and social law requirements