Senior Implementation Manager - Remote, Us

thelevel.ai

United States
**
4+ years hands-on technical role experience
1+ years successful customer implementations
Saas platforms and api integration skills
** Level AI is seeking a Senior Implementation Manager to lead client onboarding and implementation processes for their AI-driven customer engagement platform. The ideal candidate will possess a strong technical background, excellent project management skills, and the ability to communicate effectively with both technical and non-technical stakeholders. **

Job Summary

  • Level AI revolutionizes customer engagement by transforming contact centers into strategic assets using advanced AI technologies.
  • The Implementation Manager will lead client onboarding, configure AI-powered solutions, and drive efficient time to value for multiple accounts simultaneously.
  • This role requires translating complex technical concepts into actionable items for non-technical stakeholders while building strong client relationships.

Matching Summary

Match Score: 75

** Level AI is seeking a Senior Implementation Manager to lead client onboarding and implementation processes for their AI-driven customer engagement platform. The ideal candidate will possess a strong technical background, excellent project management skills, and the ability to communicate effectively with both technical and non-technical stakeholders. **

Skills & Requirements

Must-have

  • 4+ years hands-on technical role experience
  • 1+ years successful customer implementations
  • SaaS platforms and API integration skills
  • Cloud services experience required
  • Strong project management capabilities

Nice-to-have

  • Entrepreneurial and problem-solving attitude
  • Self-motivated and adaptable mindset
  • Experience with Salesforce CRM integration
  • Familiarity with generative artificial intelligence
  • Telephony systems like AWS Connect or Genesys

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 4+ years technical experience
  • 1+ years implementation delivery experience
  • Excellent English communication skills

Work Rights

Not specified

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