CTK Svc Associate (S), CTK Svc Associate (S)

Amazon

Hyderabad, IN
Remote
High volume live contact handling
Fluent english speaking and writing
6+ months hr experience required
This role involves supporting Amazon employees globally with HR services through phone, chat, and ticket systems

Job Summary

  • This role involves supporting Amazon employees globally with HR services through phone, chat, and ticket systems.
  • Candidates must possess at least six months of both human resources and customer service experience to be eligible.
  • The position requires working flexible shifts including evenings, weekends, and overnight hours to support a 24/7 operation.

Matching Summary

This role involves supporting Amazon employees globally with HR services through phone, chat, and ticket systems.

Skills & Requirements

Must-have

  • High volume live contact handling
  • Fluent English speaking and writing
  • 6+ months HR experience required
  • 6+ months customer service experience
  • Microsoft Office proficiency
  • Confidential environment experience

Nice-to-have

  • Empathetic personalized conversations
  • Critical thinking for real-time decisions
  • Flexibility for evening and overnight shifts
  • Cross-functional collaboration skills
  • Strong multitasking abilities in fast pace

Key Requirements

  • Bachelor's or Advanced Degree
  • 6+ months HR experience
  • 6+ months Customer Service experience
  • 6+ months Microsoft Office experience
  • Experience in confidential environments

Work Rights

Not specified

Tailored Resume

Cover Letter