Sr. Specialist, Customer Advocacy And Resources Education

SANTANDER CONSUMER BANK S.p.A

United States of America
Base: $45,750.00 - $79,000.00 usd annually; bonus/...
3+ years customer advocacy experience
Consultative approach to customer issues
Strong verbal and written communication skills
The Sr. Specialist is responsible for assisting auto loan customers experiencing long-term hardships through a consultative approach

Job Summary

  • The Sr. Specialist is responsible for assisting auto loan customers experiencing long-term hardships through a consultative approach.
  • The role requires balancing active listening and empathy while providing personalized solutions and education on loan modifications.
  • Santander offers a competitive rewards package and benefits designed to support employee well-being and family needs.

Matching Summary

The Sr. Specialist is responsible for assisting auto loan customers experiencing long-term hardships through a consultative approach.

Salary

Base: $45,750.00 - $79,000.00 USD annually; Bonus/Equity: Not specified; Benefits: Comprehensive rewards package including health and well-being support

Skills & Requirements

Must-have

  • 3+ years customer advocacy experience
  • Consultative approach to customer issues
  • Strong verbal and written communication skills
  • Ability to analyze conflict and resolve issues
  • Knowledge of auto loan products and tools

Nice-to-have

  • Background in counseling or social work
  • Experience with Microsoft Office products
  • Empathy for customers in difficult circumstances
  • Ability to build rapport quickly
  • Poise under pressure

Key Requirements

  • Bachelor's Degree or equivalent work experience preferred
  • 3+ years in customer advocacy or service required
  • Preferred background in educators, counselors, or relationship managers

Work Rights

Not specified

Tailored Resume

Cover Letter