Customer Service Coordinator

Villeroy & Boch

Bachelor's degree in business or logistics
3-5 years export customer service experience
Proficiency in sap and microsoft office
The role involves shaping and creating moments by managing accurate customer order processes and ensuring timely updates

Job Summary

  • The role involves shaping and creating moments by managing accurate customer order processes and ensuring timely updates.
  • Candidates will coordinate closely with supply chain, sales, finance, and freight forwarders to execute efficient international shipments.
  • Success in this position requires maintaining precise export documentation including invoices, packing lists, and certificates of origin for audit purposes.

Matching Summary

The role involves shaping and creating moments by managing accurate customer order processes and ensuring timely updates.

Skills & Requirements

Must-have

  • Bachelor's degree in Business or Logistics
  • 3-5 years export customer service experience
  • Proficiency in SAP and Microsoft Office
  • Knowledge of Incoterms and shipping regulations
  • English language proficiency

Nice-to-have

  • Strong organizational skills under tight deadlines
  • Ability to think outside the box
  • Experience with Letters of Credit compliance
  • Collaborative mindset across teams

Key Requirements

  • Bachelor's degree required
  • Minimum 3-5 years experience
  • SAP proficiency required
  • English proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter