Technical Customer Success Manager, Fed Team

Armissecurity

Washington DC - Baltimore Metro Area, US
Base: $130,000 - $165,000; bonus/equity: not speci...
On-site
Technical delivery of the platform
Customer use case analysis
Security posture improvement
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform

Job Summary

  • Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
  • Build and maintain trusted relationships with technical stakeholders and decision-makers.
  • Partner with Product, Engineering, Support, and Sales teams to drive account success.

Matching Summary

Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.

Salary

Base: $130,000 - $165,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical delivery of the platform
  • Customer use case analysis
  • Security posture improvement
  • Platform utilization maximization
  • Trusted stakeholder relationships
  • Customer advocacy within Armis
  • Third-party integration knowledge

Nice-to-have

  • Aligning use cases to CISO goals
  • Identifying growth opportunities
  • Informing customers of innovations
  • Collaborative team environment
  • Exceptional results delivery

Key Requirements

  • 2+ years in Customer Success Manager or Technical Account Manager role
  • 5+ years in network engineering, architecture, support, or design
  • 5+ years in service delivery or technical account management
  • Bachelor's degree in Computer Science or related field, or relevant certifications
  • Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures

Work Rights

Not specified

Tailored Resume

Cover Letter