The Customer Success Manager will own and grow strategic client relationships, using data-driven insights to shape customer engagement and influence local business initiatives
Job Summary
The Customer Success Manager will own and grow strategic client relationships, using data-driven insights to shape customer engagement and influence local business initiatives.
Launchmetrics offers a relaxed yet dynamic atmosphere with autonomy, growth opportunities, and flexible work arrangements.
The Customer Success team acts as the voice and champion of customers, focusing on happiness, adoption, and renewal through meaningful partner relationships.
Matching Summary
The Customer Success Manager will own and grow strategic client relationships, using data-driven insights to shape customer engagement and influence local business initiatives.
Skills & Requirements
Must-have
Client relationship management
Data-driven customer engagement
Product adoption and retention
System function expertise
Customer feedback analysis
Project management of client requests
In-person client meetings in Paris
Nice-to-have
Experience in Fashion, Luxury or Beauty industry
Exposure to global customers
Technical integrations experience
Delivering on-site training and webinars
Strong collaboration and ownership mindset
Excellent communication and time management
Key Requirements
Native French speaker or equivalent proficiency
Bachelor’s degree or equivalent experience in business or marketing
Experience in PR, media monitoring, or brand marketing
Ability to perform in fast-paced multi-priority settings
Customer-first mentality with empathy
Strong technical aptitude and strategic thinking
Excellent interpersonal and communication skills
Located in Paris region with ability to meet clients in person
Work Rights
Must be located in Paris region and able to meet clients in person