Etic, Quality & Process Improvement - Senior Associate

PwC UK

Establish quality management system
Implement itil and iso standards
Conduct quality audits and reviews
You will be responsible for establishing a quality management system to ensure high-quality service delivery within the Managed Services team

Job Summary

  • You will be responsible for establishing a quality management system to ensure high-quality service delivery within the Managed Services team.
  • The role requires implementing and monitoring quality assurance frameworks aligned with ITIL, ISO 9001, and other international standards.
  • You will collaborate closely with delivery teams to embed quality gates across the service lifecycle and proactively mitigate quality risks.

Matching Summary

You will be responsible for establishing a quality management system to ensure high-quality service delivery within the Managed Services team.

Skills & Requirements

Must-have

  • Establish quality management system
  • Implement ITIL and ISO standards
  • Conduct quality audits and reviews
  • Drive continuous improvement initiatives
  • Define KPIs and monitor metrics

Nice-to-have

  • Collaborate in matrixed environment
  • Facilitate root cause analysis
  • Provide training on best practices
  • Familiarity with Agile methodologies
  • Excellent analytical communication skills

Key Requirements

  • 5+ years experience in service management quality assurance
  • Bachelor's degree in Computer Science or Engineering
  • Certified Six Sigma Green Belt preferred
  • ISO 9001 Quality Management Systems certification preferred
  • ITIL Foundation certification preferred
  • CMMI for Services knowledge preferred
  • Government Clearance Required

Work Rights

Government Clearance Required

Tailored Resume

Cover Letter