Handle customer enquiries via email whatsapp live chat
Provide quotations for flights hotels tours packages
Assist with bookings amendments cancellations and reissues
EU Holidays Pte. Ltd. is seeking an Online Customer Service Officer to manage customer inquiries and bookings across digital channels in the travel sector. The ideal candidate will possess strong communication skills and a background in travel services, along with familiarity with GDS systems
Job Summary
The Online Customer Service Officer manages customer enquiries and bookings across digital channels to ensure a seamless end-to-end travel experience.
Key responsibilities include providing accurate quotations for flights, hotels, tours, and managing post-sales support including schedule changes and refunds.
Candidates must have a diploma or higher qualification along with 1–2 years of experience in a travel agency or related role.
Matching Summary
Match Score: 75
EU Holidays Pte. Ltd. is seeking an Online Customer Service Officer to manage customer inquiries and bookings across digital channels in the travel sector. The ideal candidate will possess strong communication skills and a background in travel services, along with familiarity with GDS systems.
Skills & Requirements
Must-have
Handle customer enquiries via email WhatsApp live chat
Provide quotations for flights hotels tours packages
Assist with bookings amendments cancellations and reissues
Advise customers on visa requirements and travel policies
Maintain accurate booking records and customer information
Nice-to-have
Familiar with GDS systems like Amadeus or Sabre
Strong communication and customer service skills
Comfortable handling multiple enquiries in fast-paced environment
Detail-oriented responsible and customer-focused
Support online promotions campaigns and travel fairs
Key Requirements
Diploma or higher qualification
Minimum 1–2 years' experience in travel agency
Knowledge of airlines destinations and travel products