The Customer Service Manager will lead the ANZ Customer Service team within Innovative Medicine Deliver Operations by driving operational excellence and developing the ANZ Customer Service Strategy
Job Summary
The Customer Service Manager will lead the ANZ Customer Service team within Innovative Medicine Deliver Operations by driving operational excellence and developing the ANZ Customer Service Strategy.
Johnson & Johnson offers a competitive salary package, flexible work practices, award-winning benefits, and continuous training and development opportunities.
The company fosters an inclusive, flexible, and accessible working environment and is recognized as a Great Place to Work® Certified employer for 2025.
Matching Summary
The Customer Service Manager will lead the ANZ Customer Service team within Innovative Medicine Deliver Operations by driving operational excellence and developing the ANZ Customer Service Strategy.
Salary
Base: Competitive salary package; Bonus/Equity: Not specified; Benefits: Award-winning benefits including parental leave, volunteer leave, wellbeing day, and wellness reimbursement
Skills & Requirements
Must-have
Customer Service Order to Cash Process
Data and Analytics Expertise
People Management Experience
SAP ERP System Experience
Customer Service Systems Support
Change Management Leadership
Nice-to-have
Cross Functional Partnership
Stakeholder Engagement Skills
Continuous Improvement Initiatives
Customer Experience Focus
Inclusive Work Environment
Strong Communication Skills
Key Requirements
5+ years customer service leadership
Experience using SAP ERP System
People management experience
Knowledge of operational best practices and compliance standards