Itsm Servicenow Engineer & Reporting Specialist

Barings

Charlotte, NC, US
Hybrid
3+ years servicenow development experience
Proficiency in servicenow studio and flow designer
Javascript scripting for customizations
This role is primarily focused on engineering and enhancing the ServiceNow platform to support ITSM processes, automation, and AIOps integration

Job Summary

  • This role is primarily focused on engineering and enhancing the ServiceNow platform to support ITSM processes, automation, and AIOps integration.
  • The specialist will contribute to analytics and reporting efforts that provide visibility into operational performance and support strategic initiatives such as service quality improvement.
  • Barings offers a comprehensive benefits package including medical coverage, a competitive 401(k) plan with company match, and fertility benefits.

Matching Summary

This role is primarily focused on engineering and enhancing the ServiceNow platform to support ITSM processes, automation, and AIOps integration.

Skills & Requirements

Must-have

  • 3+ years ServiceNow development experience
  • Proficiency in ServiceNow Studio and Flow Designer
  • JavaScript scripting for customizations
  • Strong understanding of ITIL processes
  • Experience with AIOps tools and concepts
  • Power BI and ServiceNow reporting skills

Nice-to-have

  • Adaptability to changing priorities
  • Collaborative team player approach
  • High level of attention to detail
  • Familiarity with Azure DevOps pipelines
  • Exposure to observability platforms like Dynatrace

Key Requirements

  • 3+ years of ServiceNow development experience
  • Strong understanding of ITIL processes
  • Experience with cloud cost management tools

Work Rights

Not specified

Tailored Resume

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