Serve as the strategic advisor to customers, aligning ServiceNow capabilities to their business priorities and transformation agenda
Job Summary
Serve as the strategic advisor to customers, aligning ServiceNow capabilities to their business priorities and transformation agenda.
Lead the end-to-end cross-functional engagement across complex business transformation opportunities, engaging with Sales Leaders and Partners at all levels.
Develop a deep understanding of customer needs, use cases, and success outcomes, pre- and post-sale to influence positive customer sentiment.
Matching Summary
Serve as the strategic advisor to customers, aligning ServiceNow capabilities to their business priorities and transformation agenda.
Skills & Requirements
Must-have
ServiceNow platform expertise
Enterprise business functions understanding
Business transformation strategy
Customer success planning
SaaS advisory roles
Nice-to-have
Innovative self-starter
Cross-functional collaboration
Executive presence
Thought leadership
Key Requirements
10+ years Enterprise Business Transformation experience
10+ years Customer Success experience
5+ years software solution consulting, offering development, and strategic account management
Proven experience in business transformation, deployments, customer success, or advisory roles within SaaS