This role drives local Commercial Excellence initiatives at CSL Switzerland with a dedicated focus on Sales Force Effectiveness and CRM ownership
Job Summary
This role drives local Commercial Excellence initiatives at CSL Switzerland with a dedicated focus on Sales Force Effectiveness and CRM ownership.
The position integrates and develops the Customer Service function, positioning it as a competitive advantage through system harmonization and key customer management.
Candidates must possess strong leadership capabilities to manage a team of up to 11 headcounts while collaborating closely with DACH teams and the Country Leadership Team.
Matching Summary
This role drives local Commercial Excellence initiatives at CSL Switzerland with a dedicated focus on Sales Force Effectiveness and CRM ownership.
Skills & Requirements
Must-have
Sales Force Effectiveness expertise
CRM system ownership and management
Power BI and data warehouse skills
SAP implementation experience
Omnichannel engagement strategy
Team leadership of up to 11 headcounts
Swiss pharmaceutical market knowledge
Nice-to-have
Change management in matrix environments
Cross-functional team building
Strategic planning support
Patient flow modeling
Congress and event visibility concepts
Key Requirements
Bachelor's degree or higher in Business or Life Sciences
Minimum 8 years' experience in pharmaceutical industry
Professional level proficiency in German, French, and English
Direct and indirect leadership experience in cross-functional environments