Senior Technical Support Engineer

Mosheonline

Japan
Hybrid
Diagnose and troubleshoot software issues
Collaborate with engineering teams
Manage incoming case queue
You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution

Job Summary

  • You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.
  • You will become a key support figure for some of our largest and most critical Japanese customers, acting as a regional point of contact for highly escalated customers and widespread platform related incidents.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm; we’re in this together, tackling big challenges with bold ideas and genuine care.

Matching Summary

You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through resolution.

Skills & Requirements

Must-have

  • Diagnose and troubleshoot software issues
  • Collaborate with Engineering teams
  • Manage incoming case queue
  • Use Splunk, Kibana, Grafana
  • Bilingual Japanese and English fluency

Nice-to-have

  • Customer-facing role
  • Fast-paced environment
  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators

Key Requirements

  • 3+ years of technical support for SaaS
  • Experience with Workday, Salesforce, JIRA
  • Experience with Microsoft Office and Google Workspace
  • Excellent analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter