As a Customer Success Manager you will own post-sale customer deployment, adoption, and product education and training
Job Summary
As a Customer Success Manager you will own post-sale customer deployment, adoption, and product education and training.
You will play an integral role in our customer’s journey with Dropbox - helping them to realize the value from their investment with Dropbox.
The successful candidate has experience building relationships with mid-level and executive-level contacts and is adaptable to changing or ambiguous environments.
Matching Summary
As a Customer Success Manager you will own post-sale customer deployment, adoption, and product education and training.
Skills & Requirements
Must-have
Post-sale customer deployment
Product adoption and education
Customer journey ownership
Drive customer retention and growth
Build and maintain strong relationships
Drive product value realization
Nice-to-have
Collaborative and customer-oriented team
Advocate for customers
Innovative relationship building
Key Requirements
5+ years of experience in B2B SaaS Customer Success
Experience managing strategic customer relationships at large enterprises
Experience with e-signature API or other API products
Technical aptitude and effective communication
Customer-oriented problem solving and analytical mindset