Senior Product Specialist | L2 Tech Support

Caet

Bangalore, India
Onsite
Second-level technical support
High-availability application environments
Ms sql server and database
Provide second-level technical support for the Flight Plan Manager application, including monitoring, operations, maintenance, and deployments

Job Summary

  • Provide second-level technical support for the Flight Plan Manager application, including monitoring, operations, maintenance, and deployments.
  • Collaborate with engineering, product, and sales teams to deliver effective technical solutions.
  • Opportunity to work in an international environment with global teams and customers.

Matching Summary

Provide second-level technical support for the Flight Plan Manager application, including monitoring, operations, maintenance, and deployments.

Skills & Requirements

Must-have

  • Second-level technical support
  • High-availability application environments
  • MS SQL Server and database
  • Tracing and diagnostic tools
  • Monitoring tools
  • File-based integrations
  • Messaging systems

Nice-to-have

  • Aviation industry experience
  • Flight operations systems
  • Mentoring team members
  • Global team experience

Key Requirements

  • Bachelor’s degree or higher in a technical field
  • Minimum of 5 years of experience in technical support, application engineering, DevOps, or related roles
  • Hands-on experience with Windows and Linux platforms
  • Experience with MS SQL Server and database
  • Experience with tracing and diagnostic tools
  • Experience with monitoring tools
  • Experience with file-based integrations and messaging systems
  • Strong communication skills in English
  • Ability to manage multiple priorities
  • Willingness to work rotational shifts

Work Rights

Not specified

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