SRE Lead Engineer - 12 Months Contract

PERSOL TECH SERVICES PTE. LTD.

Central, Singapore
Aws connect environment design and maintenance
Infrastructure as code with terraform or cloudformation
Ci/cd pipeline development using gitlab or jenkins
This role involves designing, deploying, and maintaining the AWS Connect environment including Contact Flows and telephony configurations

Job Summary

  • This role involves designing, deploying, and maintaining the AWS Connect environment including Contact Flows and telephony configurations.
  • The engineer will manage core AWS infrastructure services while implementing security best practices and compliance standards.
  • Candidates must lead incident troubleshooting and define Service Level Objectives to ensure platform reliability.

Matching Summary

Match Score: 85

This role involves designing, deploying, and maintaining the AWS Connect environment including Contact Flows and telephony configurations.

Skills & Requirements

Must-have

  • AWS Connect environment design and maintenance
  • Infrastructure as Code with Terraform or CloudFormation
  • CI/CD pipeline development using GitLab or Jenkins
  • Python or Node.js scripting for Lambda functions
  • CloudWatch and observability tool implementation

Nice-to-have

  • Experience with high-volume contact center environments
  • FinOps best practices for cost optimization
  • Knowledge of SOC2, HIPAA, or PCI-DSS compliance
  • Familiarity with ServiceNow or Salesforce integrations

Key Requirements

  • Minimum Bachelor's Degree in Computer Science or related field
  • Minimum 5 years of experience in SRE, DevOps, or Cloud Engineering
  • Minimum 2 years of hands-on experience with Amazon Connect
  • Strong proficiency in Python or Node.js programming

Work Rights

Not specified

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