Customer Service Specialist

Hunter Douglas

Rydalmere, Australia
On-site
Installer scheduling
Customer support
Warranty claims handling
Hunter Douglas is seeking a Customer Service Specialist for their Rydalmere location, focusing on coordinating installer schedules and providing excellent customer support. The role requires strong communication and organizational skills, and offers opportunities for professional growth within a collaborative company culture

Job Summary

  • Plan and coordinate daily installer schedules for allocated states, manage inbound service and scheduling calls, and handle warranty claims and complaint calls.
  • Provide timely and accurate customer updates on order status, lead times, and job progress, while maintaining and actioning internal reports.
  • This role offers hybrid working, signature career development opportunities, employee discounts, and a strong collaborative team culture.

Matching Summary

Match Score: 85

Hunter Douglas is seeking a Customer Service Specialist for their Rydalmere location, focusing on coordinating installer schedules and providing excellent customer support. The role requires strong communication and organizational skills, and offers opportunities for professional growth within a collaborative company culture.

Skills & Requirements

Must-have

  • Installer scheduling
  • Customer support
  • Warranty claims handling
  • Order status updates
  • Internal reporting

Nice-to-have

  • Fast-paced environment
  • Solutions-focused
  • Positive and collaborative team player

Key Requirements

  • Demonstrated customer service or scheduling experience
  • Proficient in Microsoft Office
  • Certificate or TAFE qualification in Administration or Customer Service (preferred)

Work Rights

Not specified

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