Contact Advisor

Capita

Upavon, United Kingdom
Base: £25,155; bonus/equity: not specified; benefi...
Onsite
Previous customer service skills face to face or telephone
Good it skills using microsoft office suite
Flexibility to work shift pattern between 8.15am-7pm
The role involves answering calls from individuals looking to join the British Army and responding to online webchat enquiries

Job Summary

  • The role involves answering calls from individuals looking to join the British Army and responding to online webchat enquiries.
  • Candidates must be adaptable to in-house databases and accurately update internal records while managing escalations.
  • The position offers a salary of £25,155 with 23 days' holiday rising to 27 and access to various voluntary benefits.

Matching Summary

The role involves answering calls from individuals looking to join the British Army and responding to online webchat enquiries.

Salary

Base: £25,155; Bonus/Equity: Not specified; Benefits: 23 days' holiday (rising to 27), pension, life assurance, cycle2work scheme

Skills & Requirements

Must-have

  • Previous customer service skills face to face or telephone
  • Good IT skills using Microsoft Office Suite
  • Flexibility to work shift pattern between 8.15am-7pm
  • Active listening skills with ability to type simultaneously

Nice-to-have

  • Familiarity with army careers
  • Empathy and patience
  • Comfortable working in team environment independently

Key Requirements

  • Must have flexibility to work shift pattern
  • Good IT skills using Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter