Customer Success Manager

Workday

Austin, TX, USA
Primary location base pyy range: $95,000 usd - $14...
Fully remote
Customer success management saas
Change management practices
Crm and customer success tools
Customer Success is a key role to ensure Workday’s customers achieve value from our solutions, acting as an advisor and facilitator on their Workday Adaptive Planning journey

Job Summary

  • Customer Success is a key role to ensure Workday’s customers achieve value from our solutions, acting as an advisor and facilitator on their Workday Adaptive Planning journey.
  • The CSM plays a critical role in ensuring maximum value is derived from products and services by quantifying value, driving adoption, sharing best practices, and developing strategic goals.
  • Workday offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul, fostering a culture of integrity, empathy, and enthusiasm.

Matching Summary

Customer Success is a key role to ensure Workday’s customers achieve value from our solutions, acting as an advisor and facilitator on their Workday Adaptive Planning journey.

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • Customer Success Management SaaS
  • Change management practices
  • CRM and customer success tools
  • Executive level customer relationships
  • Pricing principles and SaaS sales

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 3+ years CSM SaaS solution experience
  • 2+ years change management experience
  • 2+ years CRM/customer success tool experience
  • 2+ years account management/strategic planning
  • 3+ years collaborating with customers and corporate functions
  • Bachelor's degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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