Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions implementation
Customer success account management
Troubleshooting product support
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants
Skills & Requirements
Must-have
enterprise SaaS solutions implementation
customer success account management
troubleshooting product support
client onboarding and training
strategic account management
Nice-to-have
HR recruiting software expertise
executive relationship building
cross-functional collaboration
sun-drenched optimism and drive
Key Requirements
8+ years customer success or account management
5+ years customer success or account management
8+ years enterprise SaaS solutions
5+ years enterprise SaaS solutions
Technical understanding of complex software ecosystems
Experience educating clients on products
Comfortable working with global, cross-functional teams