Strategic Customer Success Manager

SOCi

Remote, United States
Base: $90,000 - $115,000 usd; bonus/equity: + bonu...
Fully remote
5+ years customer success experience
Enterprise client portfolio management
Saas or technology-based company background
SOCi is seeking a Strategic Customer Success Manager to nurture client relationships and drive the success of their AI-powered marketing solutions for multi-location businesses. The ideal candidate will have extensive customer success experience, particularly in a SaaS environment, and will be dedicated to delivering value to clients

Job Summary

  • SOCi is seeking an experienced Strategic Customer Success Manager to nurture exceptional client relationships and deliver continuous value through their AI-powered marketing platform.
  • The role involves acting as the lead point of contact for strategic clients, anticipating needs, and collaborating with sales and product teams to maximize product value.
  • Candidates will receive a comprehensive benefits package including health insurance, dental, vision, and a 401(k) plan with employer match.

Matching Summary

Match Score: 85

SOCi is seeking a Strategic Customer Success Manager to nurture client relationships and drive the success of their AI-powered marketing solutions for multi-location businesses. The ideal candidate will have extensive customer success experience, particularly in a SaaS environment, and will be dedicated to delivering value to clients.

Salary

Base: $90,000 - $115,000 USD; Bonus/Equity: Plus bonuses/commission; Benefits: Comprehensive package including health, dental, vision, 401(k) match

Skills & Requirements

Must-have

  • 5+ years customer success experience
  • Enterprise client portfolio management
  • SaaS or technology-based company background
  • Proficient in Gainsight and Salesforce tools
  • Experience with multi-divisional customers

Nice-to-have

  • Strong empathy for customers
  • Passion for revenue and growth
  • Solution-oriented mindset
  • Ability to influence stakeholders at all levels
  • Cross-functional collaboration skills

Key Requirements

  • Bachelor's degree in Business Administration, Marketing, Communications, or related field
  • 5+ years proven experience in customer success or account management
  • Experience serving enterprise clients in SaaS or technology sectors

Work Rights

Not specified

Tailored Resume

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