Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Analyze knowledge usage and trends
Enhance knowledge ecosystem and ai tools
Process mapping and analysis
Workday is seeking a Sr. Business Process Analyst to enhance its Knowledge Management and Support Operations through data analysis and process optimization. The role involves collaborating across teams to improve customer support tools and leveraging AI technologies to drive efficiency and effectiveness

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Responsibilities include coordinating and implementing processes for the creation and maintenance of knowledge articles to directly develop, improve, and strengthen the effectiveness of self-help and digital AI tools.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Sr. Business Process Analyst to enhance its Knowledge Management and Support Operations through data analysis and process optimization. The role involves collaborating across teams to improve customer support tools and leveraging AI technologies to drive efficiency and effectiveness.

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Enhance knowledge ecosystem and AI tools
  • Process mapping and analysis
  • Data analysis with pivot tables and Tableau
  • Support technologies and troubleshooting
  • KCS methodologies
  • AI chatbot/automated systems experience

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Continuous learning

Key Requirements

  • 8+ years of experience as a Business Process Analyst
  • 5+ years in knowledge management tools, processes and KCS methodologies
  • 2+ years Experience with SQL and data visualization tools
  • Bachelor's degree or equivalent experience
  • KCS and Lean Six Sigma certification highly desirable

Work Rights

Not specified

Tailored Resume

Cover Letter