Inbound Superannuation Consultant

Mercer

Melbourne, Victoria, Australia
Not specified; not specified; benefits include pro...
Hybrid
Customer focused mindset
Strong conversational skills
Active listening and empathy
The role involves providing exceptional customer service and general advice to members regarding their superannuation across various funds

Job Summary

  • The role involves providing exceptional customer service and general advice to members regarding their superannuation across various funds.
  • Candidates will build strong relationships of trust with members and internal colleagues while achieving KPIs focused on call quality.
  • The position offers 2 weeks of paid training and requires working at least three days per week in the Melbourne office.

Matching Summary

The role involves providing exceptional customer service and general advice to members regarding their superannuation across various funds.

Salary

Not specified; Not specified; Benefits include professional development opportunities and well-being rewards

Skills & Requirements

Must-have

  • Customer focused mindset
  • Strong conversational skills
  • Active listening and empathy
  • Problem solving skills
  • Ability to work autonomously
  • Excellent written communication
  • Professional verbal communication

Nice-to-have

  • Experience in superannuation
  • Fast-paced contact centre experience
  • Previous call centre environment experience
  • Sense of humour
  • Self-motivated aptitude to learn
  • Retail or hospitality background

Key Requirements

  • Approval to work in Australia required
  • Criminal & Bankruptcy check required
  • No specific degree mentioned
  • Entry level candidates accepted with training

Work Rights

Must have appropriate approval to work in Australia

Tailored Resume

Cover Letter