Base: $20.55 - $34.25 usd ph; bonus/equity: not sp...
Branch customer service and sales
Digital banking engagement
Customer needs assessment
The position is a key driver of sales and the customer experience within the branch and requires adaptability to service all banking needs including new account opening and loan origination
Job Summary
The position is a key driver of sales and the customer experience within the branch and requires adaptability to service all banking needs including new account opening and loan origination.
The jobholder must proactively engage customers, provide simplified customer-focused advice, and support the use of digital capabilities in customer interactions.
The role includes adherence to compliance and operational risk controls while promoting an environment that supports belonging and reflects the M&T Bank brand.
Matching Summary
The position is a key driver of sales and the customer experience within the branch and requires adaptability to service all banking needs including new account opening and loan origination.
Salary
Base: $20.55 - $34.25 USD per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Branch customer service and sales
Digital banking engagement
Customer needs assessment
Teller and transaction processing
Lobby management and customer greeting
AML, BSA, and KYC compliance
Nice-to-have
Empathy and customer centricity
Flexibility and adaptability
Entrepreneurial spirit
Critical thinking
Team environment collaboration
Bilingual skills
Key Requirements
High school diploma or equivalent
Minimum 1 year retail sales or customer service experience
Strong verbal and interpersonal communication skills
Ability to handle difficult customer conversations