Director, Research & Development Support

pfizer.dk

Cambridge, MA, US
Base: $176,600.00 - $294,300.00; bonus/equity: 20....
Hybrid
Application portfolio ownership
Service management oversight
Sla and ola management
Pfizer is seeking a Director of Research & Development Support to oversee application management for clinical and research portfolios, ensuring service delivery excellence and operational stability. The role involves leading a high-performing team, managing SLAs, and driving innovation in technology solutions to support drug development

Job Summary

  • The R&D Support and Services Lead owns the applications portfolio for Clinical and Research, providing oversight for all service management functions, including availability, performance, and business continuity.
  • Responsibilities include defining and managing SLAs and OLAs, identifying and implementing automation opportunities (including GenAI), and performing Life Cycle Management for R&D applications.
  • The role offers a competitive salary range, bonus target, long-term incentive program, and comprehensive benefits including 401(k) with matching contributions and paid time off.

Matching Summary

Match Score: 85

Pfizer is seeking a Director of Research & Development Support to oversee application management for clinical and research portfolios, ensuring service delivery excellence and operational stability. The role involves leading a high-performing team, managing SLAs, and driving innovation in technology solutions to support drug development.

Salary

Base: $176,600.00 - $294,300.00; Bonus/Equity: 20.0% bonus target; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Application portfolio ownership
  • Service management oversight
  • SLA and OLA management
  • Life Cycle Management planning
  • Disaster recovery compliance
  • Application production readiness

Nice-to-have

  • Innovative thinking
  • Continuous learning culture
  • Collaboration with business partners
  • Mentoring and team empowerment

Key Requirements

  • Graduate degree in relevant field
  • 7+ years IT professional experience
  • Experience in matrixed organizations
  • Demonstrated collaboration skills
  • Prior R&D/clinical application support experience highly desirable

Work Rights

Permanent work authorization in the United States

Tailored Resume

Cover Letter