Fully remote (within one hour of piv office for equipment pickup)
Answer incoming calls and online tips
Gather, clarify, and document information
Conduct basic research using systems
Insight Technology Solutions, Inc. is seeking a dedicated Inbound Call Center Representative for their DHS ICE HSI Tip Line, requiring strong customer service skills and attention to detail. The position is fully remote, with a salary of $16 per hour, targeting candidates with at least 3 years of call center experience and an Associate's degree
Job Summary
Answer and manage incoming calls and online tips from the public, gathering, clarifying, and documenting information related to alleged criminal or suspicious activity.
Conduct basic research using government, law enforcement, and open-source systems, accurately documenting findings and preparing reports for appropriate field offices.
Provide professional, courteous customer service while following established procedures, policies, and data privacy requirements.
Matching Summary
Match Score: 75
Insight Technology Solutions, Inc. is seeking a dedicated Inbound Call Center Representative for their DHS ICE HSI Tip Line, requiring strong customer service skills and attention to detail. The position is fully remote, with a salary of $16 per hour, targeting candidates with at least 3 years of call center experience and an Associate's degree.
Salary
$16 an hour; Not specified; Not specified
Skills & Requirements
Must-have
Answer incoming calls and online tips
Gather, clarify, and document information
Conduct basic research using systems
Accurately document calls and findings
Prepare and route reports
Follow established procedures and policies
Nice-to-have
Demonstrable sense of urgency
Proactive support and process improvement
Switch gears at a moment's notice
Work independently with minimal supervision
Key Requirements
3+ years of call center experience
Associate’s degree required
Experience resolving complex stakeholder issues
Proven ability to manage multiple tasks
Strong multitasking skills
Comfortable working with diverse stakeholders
Strong analytical, research, and problem-solving skills
Excellent verbal and written communication skills
Active listening skills and sound judgment
Experience supporting or training new representatives
Ability to generate ad-hoc reports
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office