Fan Support Manager

APACTix

Oslo, Norway
Lead and support fan support team
Meet service and quality targets
Manage escalations and operational issues
In this role as Acting Fan Support Manager you will report to the Regional Head of Fan Support Northern Europe to cover for a maternity leave

Job Summary

  • In this role as Acting Fan Support Manager you will report to the Regional Head of Fan Support Northern Europe to cover for a maternity leave.
  • You will drive the Fan Support (FS) initiative in your local market, ensuring that you are measuring, reporting, and acting on feedback, identify opportunities to improve our service both internally and externally specifically through KPIs.
  • We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.

Matching Summary

In this role as Acting Fan Support Manager you will report to the Regional Head of Fan Support Northern Europe to cover for a maternity leave.

Skills & Requirements

Must-have

  • Lead and support Fan Support team
  • Meet service and quality targets
  • Manage escalations and operational issues
  • Drive continuous improvement initiatives
  • Fluency in Norwegian and English

Nice-to-have

  • People-focused leader
  • Motivated by improving team performance
  • Customer-focused team culture
  • Innovation and excellence culture

Key Requirements

  • Previous solid experience leading a team
  • Strong communication and coaching skills
  • Working with KPIs and performance data
  • Comfortable in international environment

Work Rights

Not specified

Tailored Resume

Cover Letter