Client Services Representative Ii - Preferred Deposits - Richmond, Va

Bank of America

Richmond, VA, United States
On-site
Resolve routine client requests
Inbound contact center environment
Accuracy and logic
Bank of America is seeking a Client Services Representative II in Richmond, VA, to provide exceptional customer service in an inbound contact center environment. The role involves resolving client requests, ensuring accuracy, and enhancing client relationships through effective communication

Job Summary

  • At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
  • This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
  • Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Matching Summary

Match Score: 85

Bank of America is seeking a Client Services Representative II in Richmond, VA, to provide exceptional customer service in an inbound contact center environment. The role involves resolving client requests, ensuring accuracy, and enhancing client relationships through effective communication.

Skills & Requirements

Must-have

  • resolve routine client requests
  • inbound contact center environment
  • accuracy and logic
  • multi-tasking between systems
  • delivering great client experience

Nice-to-have

  • deepen relationships through digital solutions
  • passion, integrity, commitment and drive
  • creative solutions for complex problems
  • ongoing performance feedback and coaching

Key Requirements

  • 1+ years of customer/client service experience
  • intermediate level of proficiency with computers
  • High School Diploma / GED / Secondary School or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter