This role serves as the primary technical focal point between customers and the division for escalations, fleet performance, and system improvements
Job Summary
This role serves as the primary technical focal point between customers and the division for escalations, fleet performance, and system improvements.
The position involves providing Alpha and Beta site support for the installation, operation, and testing of new hardware, processes, and software designs.
Applied Materials offers a supportive culture focused on personal growth, health and wellbeing, and the opportunity to push the boundaries of materials science.
Matching Summary
This role serves as the primary technical focal point between customers and the division for escalations, fleet performance, and system improvements.
Skills & Requirements
Must-have
technical support for customer escalations
system installation and calibration expertise
performance metrics analysis (MTBF/MTBI)
ECO review and implementation
documentation creation (CENs/BKMs)
Nice-to-have
ability to present at customer level
experience with new hardware/software testing
collaborative problem-solving skills
supportive work culture fit
Key Requirements
50% travel requirement
Relocation eligibility required
Conceptual and practical expertise in own discipline