Platform Success Specialist Iii

Quantum Group

Not specified (assumed hybrid due to partnership events and remote communication).
Manage high-level technical inquiries
Build rapport with partner agencies
Act as voice of the customer (voc)
The Platform Success Specialist III role at Quantum Group focuses on providing leadership and support for a team managing complex user inquiries, ensuring partner satisfaction, and enhancing employee experiences. Candidates should have extensive customer success experience, proficiency in CRM systems, and expertise in the insurance and SaaS industries

Job Summary

  • This role is a hands-on leadership role focused on ensuring team members have the support and resources needed to attend to user requests.
  • Team Leads will specialize in Quality Assurance & Training, Data & Analytics, or Escalations.
  • Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge.

Matching Summary

Match Score: 85

The Platform Success Specialist III role at Quantum Group focuses on providing leadership and support for a team managing complex user inquiries, ensuring partner satisfaction, and enhancing employee experiences. Candidates should have extensive customer success experience, proficiency in CRM systems, and expertise in the insurance and SaaS industries.

Skills & Requirements

Must-have

  • Manage high-level technical inquiries
  • Build rapport with Partner Agencies
  • Act as Voice of the Customer (VOC)
  • Respond to support inquiries accurately and efficiently
  • Expert knowledge of industry standards

Nice-to-have

  • Contribute to a culture of amazing employee experiences
  • Promote IntegrityCONNECT Suite of Products
  • Accelerate your career

Key Requirements

  • High School Diploma or GED required
  • 4-6 years of Customer Success/Support experience
  • Proficient with CRM or service ticketing systems
  • Proficient in Microsoft Office
  • Knowledge of data integration and APIs
  • Demonstrated ability to lead, train, coach, or mentor a small team

Work Rights

Not specified

Tailored Resume

Cover Letter