Client Experience Manager

Fiserv

Multiple Locations
Customer service experience
Relationship management skills
Issue resolution expertise
Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Client Experience Manager role focuses on supporting Community Financial Institution clients by managing merchant portfolios and ensuring accurate processing. This position emphasizes proactive relationship management and collaboration with internal teams to resolve client issues effectively

Job Summary

  • Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Client Experience Manager role focuses on supporting Community Financial Institution clients by managing merchant portfolios and ensuring accurate processing. This position emphasizes proactive relationship management and collaboration with internal teams to resolve client issues effectively.

Matching Summary

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Client Experience Manager role focuses on supporting Community Financial Institution clients by managing merchant portfolios and ensuring accurate processing. This position emphasizes proactive relationship management and collaboration with internal teams to resolve client issues effectively.

Skills & Requirements

Must-have

  • Customer service experience
  • Relationship management skills
  • Issue resolution expertise

Nice-to-have

  • Knowledge of financial technology
  • Experience with community financial institutions
  • Strong communication skills

Key Requirements

  • 2+ years in customer service
  • Experience with case management tools
  • High school diploma or equivalent

Work Rights

Must have valid U.S. work authorization

Tailored Resume

Cover Letter