Investigate complex cases requiring cross-referencing data
Coordinate with product risk and compliance teams
OKX is a leading crypto exchange and developer of OKX Wallet, trusted by millions of users and hundreds of large institutions
Job Summary
OKX is a leading crypto exchange and developer of OKX Wallet, trusted by millions of users and hundreds of large institutions.
The Customer Service Specialist role requires managing complex cases from first contact to resolution while operating with full ownership and professional judgment.
Candidates must have at least two years of experience handling complex customer service cases and possess strong written and spoken English skills.
Matching Summary
OKX is a leading crypto exchange and developer of OKX Wallet, trusted by millions of users and hundreds of large institutions.
Skills & Requirements
Must-have
Manage customer inquiries across email chat voice
Investigate complex cases requiring cross-referencing data
Coordinate with Product Risk and Compliance teams
Maintain comprehensive knowledge of crypto products policies
Document case details accurately in CRM system
Nice-to-have
Strong interpersonal skills for difficult interactions