Assistant Manager, Na Service Operation, Kolkata Branch

Carrier Global Corporation

Kolkata, India
Not specified; not specified; competitive benefits...
Call and pm management for national accounts
Spare part indent and allocation tracking
Customer and dealer face-to-face meetings
This role is responsible for managing service operations for National Account customers at the Kolkata Branch, ensuring adherence to turnaround times and process compliance

Job Summary

  • This role is responsible for managing service operations for National Account customers at the Kolkata Branch, ensuring adherence to turnaround times and process compliance.
  • The position involves owning Service Agreement and Service Maintenance processes, including call booking, equipment registration, and spare part claims management.
  • Carrier Global Corporation offers competitive benefits, flexible schedules, parental leave, and professional development opportunities to foster a diverse and inclusive workforce.

Matching Summary

This role is responsible for managing service operations for National Account customers at the Kolkata Branch, ensuring adherence to turnaround times and process compliance.

Salary

Not specified; Not specified; Competitive benefits programs offered

Skills & Requirements

Must-have

  • Call and PM Management for National Accounts
  • Spare part indent and allocation tracking
  • Customer and Dealer face-to-face meetings
  • MIS reporting and document record keeping
  • Mobility tracking for technicians

Nice-to-have

  • Strong communication with channel partners
  • Experience in service quotation processes
  • Ability to drive customer satisfaction
  • Proactive problem-solving skills

Key Requirements

  • Experience in service operation roles
  • Knowledge of CCN system for call booking
  • Ability to manage MIS reports and documentation

Work Rights

Not specified

Tailored Resume

Cover Letter